Oracle Oracle Knowledge Management Cloud 1Z0-1037-21

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two features can you use toconnect output levels in a report? (Choose two.)

A) variables
B) dashboards
C) grouping
D) drill-down filters
E) drill-down links

2. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
B) Connect Web Services should only be used for read-only data.
C) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
D) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

3. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Include the search terms in both Answer Keyword and Stop Word.
B) Include search term in Search priority word.
C) Include search terms in Stop Words
D) Include the search terms in Answers Keywords
E) Add all related search terms to an aliases.txt.file.

4. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Standard report with Replacement Value variable
B) Custom report with Predefined List variable
C) Standard report with User Defined List variable
D) Custom report with AdHoc Value variable

5. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A) the alias.txt file
B) both the Answers Keywords and Stopwords
C) the wordlist files
D) the thesaurus.txt file

Solutions: