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Languages: English
Time Duration: 90 minutes
Number of Questions: 45 questions
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497
Avaya 6211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Components | 20% | - Proactive Outreach Manager integration - Communication Control Toolkit components - Aura Contact Center Multimedia solution architecture |
| Topic 2: Scripting and Routing Logic | 20% | - Sample multimedia applications - Commands and intrinsics for contact routing - Multimedia scripting applications |
| Topic 3: Reporting, Maintenance and Troubleshooting | 15% | - Real-time and historical multimedia reporting - Routine database and system maintenance - Common configuration issues and resolution |
| Topic 4: Installation and Initial Configuration | 20% | - Multimedia Administration Web interface settings - Database setup and maintenance - Enable multimedia in Contact Center Manager Administration |
| Topic 5: Multimedia Channel Configuration | 25% | - Web chat and web communication routing - Email routing rules and components - Agent Desktop multimedia settings - Communication tools configuration |
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