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The Beryl Institute Certified Patient Experience Professional : CPXP

CPXP

Exam Code: CPXP

Exam Name: Certified Patient Experience Professional

Updated: Jul 24, 2026

Q & A: 152 Questions and Answers

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The Beryl Institute CPXP Exam Syllabus Topics:

SectionObjectives
Topic 1: Partnership and Advocacy- Patient Rights and Advocacy
- Patient & Family-Centered Care
- Effective Communication
- Service Recovery
Topic 2: Organizational Culture and Leadership- Strategic Role of Patient Experience
- Leadership Rounding
- Employee Engagement
- Culture Change
Topic 3: Measurement and Analysis- Statistical Concepts
- Translating Data into Action
- Survey Methodology
- HCAHPS
Topic 4: Design and Innovation- Journey Mapping
- Innovation Methods
- PX Program Development
- Service Design Thinking

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Management views turnover as a cause for low patient experience scores. Which is the BEST question for the patient experience professional to ask to give insight into this issue?

A) What is the turnover rate?
B) Is there a retention bonus in place?
C) Is the rate improved over the prior year?
D) Why do staff leave?


2. Which approach is MOST consistent with Design and Innovation when improving the discharge experience?

A) Including patients and families in co-design, testing prototypes, and refining discharge processes based on feedback and results
B) Standardizing discharge instructions without any patient or family input
C) Focusing primarily on reducing printing costs for discharge materials
D) Mapping the discharge process with staff only and implementing one-time changes


3. When reviewing patient experience survey data, a hospital unit ranks at the 67th percentile when compared to peers. How would this be explained to the team?

A) The unit is performing better than 67 percent of its peers.
B) The unit has 67 percent of patients reporting they are satisfied.
C) The unit is the 67th best performing unit in its peer group.
D) The unit needs to improve by 67 percentile points.


4. Which type of research captures insights through observation of processes and subjects in their natural environment?

A) Ethnographic research
B) Experience design research
C) Process design research
D) Quantitative analysis research


5. Administrators voice concern that physicians in a medical practice group seem stuck at the same scores on patient experience surveys. What is the BEST next step for the patient experience professional to build engagement and move forward with improvement actions?

A) Share improvement tips focused on communicating with patients.
B) Work with the front-line team and survey vendor to improve survey response rates.
C) Publicly share individual physician patient experience scores and percentile rankings.
D) Meet with medical practice leaders to learn their expectations and identify physician leaders within the practice.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: D

Related Certifications
Patient Experience Institute
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