Avaya Avaya Certified Support Specialist 74970X

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question #1
The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A. The AES Switch Link Is down to Communication Manager.
B. Avaya Oceana is not equipped with an Oceana Base license.
C. The AES is not equipped with a correct AES license.
D. The AES CTI CSC user and password are Incorrect.

Question #2
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A. Reboot the AES server and re deploy CSC service.
B. Match the correct CSC user password In AES and CSC service.
C. Change the CSC user password in AES server and reboot AES.
D. Redeploy CSC Service and reboot Oceana Cluster 1.

Question #3
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A. The customer web chat is connected but there but no agents available In Avaya Oceana.
B. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
C. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
D. The customer web chat is connected but there is a problem with the web chat snap-in.

Question #4
A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A. Set the login level to FINE to see error messages.
B. Under Filters, choose the level, and then select Add Filter Error.
C. Add a custom filter type error, and then add this filter in selection criteria.
D. By default all the errors are highlighted in Kibana.

Question #5
When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A. Deny New Service State
B. Block New Service State
C. Active New Service State
D. Accept New Service State

Solutions: