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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?
A) List Queues
B) ListPMRs
C) List Calls
D) List Primary
2. As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:
A) collect the correct set of documentation
B) remote log-in to a client's machine to assist in gathering log files
C) run diagnostic tools
D) search numerous databases concurrently
3. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?
A) 19
B) 99
C) 39
D) R9
4. Communication is not what the L1 support professional says. It is what the customer hears and what they think the L1 support professional meant. It is the perception. NOT the:
A) understanding.
B) words.
C) information.
D) intent.
5. Which one of the following is a valid format when sending a file to ECuRep?
A) 87654.0L049config.txt
B) 87876765724config.txt
C) 87656 724999.config.txt
D) 87876.724.0LDconfig.txt
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |







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