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What skills are measured by the ServiceNow CIS-EM Exam?
The CIS-EM certification is for anyone who plans, designs, develops, deploys, implements, or administers Event Management. This certification requires you to have hands-on experience with the functionality of the product. You will have to know how to create and manage events, event templates, and event categories; how to set up event subscriptions; and how to use event reports to analyze event data. The CIS-EM certification also covers configuring the Zendesk integration and the Salesforce integration.
The ServiceNow Certified Implementation Specialist Event Management exam measures the following skills:
- Understand the ServiceNow event management process, including event types and the workflow that processes event data.
- Create, update, and test event-based custom objects and fields.
- Create, update, and test event-based rules that automate processes. Create, update, and test event-based workflows.
- Create integration between ServiceNow and an external application using web services. (This objective may be new.)
- Implement automation using a workflow trigger or a web service callout action to send an email notification to a user. (This objective may be new.)
- Create, update, and test event-based automation.
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Who is this ServiceNow CIS-EM Exam for?
The ServiceNow CIS-EM Exam is designed for individuals who are responsible for the implementation and support of the Event Management module in ServiceNow. Candidates should have an understanding of event management concepts and the ability to install, configure, and maintain the Event Management module. This exam tests a candidate's knowledge of event management concepts and their ability to implement, administer, and troubleshoot events using ServiceNow. Simulator experience involves tests involving entries using cross platform real time RPC (Remote Procedure Call). Discount processing variables use interpreted RE arch word assembling static math, so it's advisable to avoid converting flow formulas into dynamic automatically programs yourself either all VC square which are also covered in our CIS-EM Dumps.
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ServiceNow CIS-EM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Event Management Overview | 13% | - Common Service Data Model - IT Operations Management (ITOM) solution - Key features and capabilities - Customer challenges and business value - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps |
| Administration and Optimization | 10% | - Best practices and operational efficiency - Performance tuning and noise reduction - Maintenance and troubleshooting - Security and access control |
| Architecture and Discovery | 10% | - Monitoring process and data flow - Event Management architecture - Discovery and MID Server components - CMDB integration and dependency mapping |
| Alerts and Correlation | 30% | - Alert Intelligence and Service Operations Workspace features - Priority calculation, scoring, and groups - Impact profiles, impact trees, and service impact analysis - Alert processing and management rules - Incident creation and integration - Alert definition and attributes - Alert grouping and correlation strategies |
| Event Configuration and Processing | 27% | - Scripting: Regex, JavaScript, PowerShell - Event rules, filters, thresholds, and field mapping - Event lifecycle and processing flow - Inbound actions and event management jobs - CI binding and identification - Connectors: preconfigured, custom, push/pull methods |
| Event Sources and Integration | 10% | - Monitoring tool integration - Supported event sources and protocols - Third-party integration best practices - Metric connectors and data collection |
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