BBPSD Customer Service Certificate CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question #1
Chronic Complainers are referred to in time management as:

A. Groups of customers who complain about the same thing.
B. Work colleagues who constantly complain.
C. A customer who will complain immediately something goes wrong.
D. Customers who repeatedly complain about service.

Question #2
It is important to give an internal customer a good customer experience because:

A. They are more likely to be a returning customer.
B. They are more important than external customers.
C. They are more likely to complain than external customers.
D. They are equally as important as external customers.

Question #3
A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A. Aware type.
B. Analytical type.
C. Assertive type.
D. Authoritative type.

Question #4
Before sending a customer an email you should always:

A. Be courteous.
B. Use an appropriate title.
C. Read the email before sending.
D. All of the above.

Question #5
If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

A. Phone.
B. Email.
C. Letter.
D. Leaflet.

Solutions: