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SAP SAP Certified Application Associate C_C4HFSM_91

C_C4HFSM_91

Exam Code: C_C4HFSM_91

Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1

Updated: Aug 13, 2026

Q & A: 88 Questions and Answers

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics and Reporting8% - 12%- Business Analytics
  • 1. Operational Reporting
  • 2. KPIs and Metrics
  • 3. Performance Analysis
  • 4. Dashboards
Topic 2: Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Smartform Design
  • 2. Reporting and Output Generation
  • 3. Template Management
  • 4. Customer Sign-Off
Topic 3: Business Rules and Automation8% - 12%- Automation Features
  • 1. Workflow Automation
  • 2. Notifications and Triggers
  • 3. Business Rules
Topic 4: Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Crowd Workforce Management
  • 2. Self-Service Portal
  • 3. Customer Communication
Topic 5: Administration and Configuration8% - 12%- System Administration
  • 1. Company Settings
  • 2. Security Configuration
  • 3. Permissions and Roles
  • 4. User Management
Topic 6: Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Workflow Management
  • 2. Activity Execution
  • 3. Time and Material Recording
  • 4. Offline Capabilities
Topic 7: Master Data Management12% - 18%- Master Data Configuration
  • 1. Business Partners
  • 2. Data Import and Maintenance
  • 3. Equipment and Installed Base
  • 4. Organizational Structures
Topic 8: Integration8% - 12%- System Connectivity
  • 1. SAP C/4HANA Integration
  • 2. API Usage
  • 3. Data Synchronization
  • 4. SAP ERP Integration
Topic 9: Planning and Dispatching12% - 18%- Resource Planning
  • 1. Skills and Availability Matching
  • 2. Scheduling and Dispatching
  • 3. Capacity Planning
  • 4. Assignment Management

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which customizations are possible with the screen configuration feature? Choose Three correct answers.

A) Used to display, hide, sort and group fields.
B) Can only be defined for mobile screens
C) Can be used for field validation expressions
D) Able to display custom translations
E) Can define colour coding


2. As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.

A) Complete Smarform
B) Standard Checkout
C) Group checkout
D) Save Efforts


3. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.

A) From the Efforts menu by selecting the Activity object type
B) From the Home page menu by creating a manual entry
C) From the Equipment menu after checkout
D) From the activity menu by creating a manual entry
E) From the activity record after the workflow step is set to Finished


4. What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.

A) Select a linked object
B) Select whether it is mandatory
C) Select a template
D) Select a record form the linked object


5. If your customer would like to approve efforts. expenses. materials and mileage before it synchronizes to the ERR how can he do that? Choose the correct answer.

A) He can only approve in the ERP
B) He can go to Workforce Management and access the "Time and Material Journal", where he will be able to approve. reject or make changes to these entries.
C) He can approve from his Field Services mobile app.


Solutions:

Question # 1
Answer: A,C,E
Question # 2
Answer: C
Question # 3
Answer: A,C,D
Question # 4
Answer: B
Question # 5
Answer: B

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