Salesforce Field Service Lightning program FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1
One of the products sold by Universal Containers requires quarterly service Appointments.
Which feature should a Consultant use to meet this requirement?

A. Build a Process for Service Appointments.
B. Implement Path for Work Orders.
C. Configure a Maintenance Plan.
D. Define a repeating Work Type.

Question #2
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile App. What should a Consultant recommend to control their Technicians' view?

A. Field Sets
B. Mini-Page Layouts
C. Page Layouts
D. Visualforce Pages

Question #3
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2 answers

A. Most service appointments have the same priority.
B. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
C. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
D. The Scheduling Policy Used field is blank.

Question #4
Universal Containers Technicians frequently need to request more parts From another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Shipment and a Product request line item.
B. Create a Work Order Line Item and a Product request line item.
C. Create a Product Request and a Product request line item.
D. Create a Product Consurned and a Product request line item.

Question #5
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around Upcoming appointments.When designing the Customer Service Representative's user interface, in most cases, which two fields should be Shared with the customer about an upcoming appointment? Choose 2 answers

A. Arrival Window Start
B. Scheduled Start
C. Scheduled End
D. Arrival Window End

Solutions: