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HP HP2-B116 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs and Market Segmentation | - Understanding customer requirements
|
| Topic 2: Sales Strategies and Positioning | - Presenting HP solutions
|
| Topic 3: Closing the Sale and Implementation | - Sales closure techniques
|
| Topic 4: HP Document Solutions Product Portfolio | - Solution offerings
|
HP Selling HP Document Solutions Sample Questions:
1. What can be included in an overall definition of a workflow solution?
A) device utilization and total cost of document production
B) the security of documents and the total cost of print management
C) the management of printer infrastructure and balanced deployment
D) the operational aspects of workplace processes and how each task is structured
2. What do IT departments need to do to gain support for new projects?
A) ensure the project comes in on budget
B) satisfy the issues raised by finance and purchasing departments
C) ensure the project meets overall business strategy and identify the beneficiaries
D) satisfy the issues of implementation, roll out, and support
3. What is the main reason a salesperson should consider selling HP document solutions?
A) increased sales of printers and the opportunity to sell moresupplies
B) higher sales volume and overheads, and the opportunity to change the customer's workmethods to increase head count and reduce costs
C) increased sales of MFPs and the opportunity to sell HP scanners and digital senders
D) higher revenue and sales margins, and the opportunity to change the customer's work methods to increase efficiency and reduce costs
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A |







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