HP HP Sales Certified HP2-I14

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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

Question #1

Which print cartridge recycling option does HP offer?

A. HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
B. HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
C. In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
D. In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.

Question #2

A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)

A. Use a search engine to show how other HP customers have maintained their sustainability service levels.
B. Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
C. Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.
D. Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.

Question #3

Why should HP partners be aware of intellectual property (IP) rights infringement violations?

A. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
B. Sellers of imitation cartridges that violate IP property rights can face court action.
C. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
D. Amazon fines and bans sellers that offer products that commit IP infringement violations.

Question #4

A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A. Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
B. Non-HP cartridges (ail prematurely 70% of the time.
C. Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D. Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.

Solutions: