ISEB ISEB Certification ISEB-ITILF

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which process would be used to compare the value that newer services have offered over those they have replaced?

A. Availability management
B. Capacity management
C. Service catalogue management
D. Service portfolio management

Question 2

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Incident management, service desk, request fulfilment, access management, and event management
B. Incident management, problem management, service desk, request fulfilment, and event management
C. Event management, incident management, problem management, request fulfilment, and access management
D. Event management, incident management, change management, and access management

Question 3

Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Support the creation of a portfolio of quantified services

A. 1 and 3 only
B. 1 and 2 only
C. 2 and 3 only
D. All of the above

Question 4

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A. Financial management
B. Risk management
C. Service level management
D. Demand management

Question 5

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Availability management
B. Change management
C. Continual service improvement
D. Service level management

Solutions: