EXIN EXIN ITIL ITILFNDv4

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A) Relationship management
B) Change enablement
C) Release management
D) Monitoring and event management

2. Which includes governance, management practices, and continual improvement?

A) The 'deliver and support' value chain activity
B) The service value system
C) The 'focus on value' guiding principle
D) The 'value stream and processes' dimension

3. Which statement about outcomes is CORRECT?

A) They allow service consumers to achieve a desired result
B) They are deliverables provided to service consumers
C) They co-create value for service providers by reducing costs and risks
D) They provide products to service providers based on outputs

4. What is a problem that has been analyzed but has not been resolved?

A) Workaround
B) Incident
C) Risk
D) Known error

5. Which helps to manage an incident when it is unclear which support team should be working on the incident?

A) Disaster recovery plans
B) Self-help
C) Swarming
D) Target resolution times

Solutions: