Microsoft Dynamics GP 2011 MB2-868

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In a Microsoft Dynamics CRM 2011 organization, you have a default service template with a billing
frequency of Monthly.
You need to create a service template with a billing frequency of Quarterly.
What should you do?

A) Create a copy of the default service template and change the billing frequency in the copy to Quarterly.
B) Change the billing frequency in the default service template to Quarterly, and then save a copy of the template.
C) Change the billing frequency in the default service template to Quarterly, and then save the template.
D) Create a new template with a Quarterly billing frequency.

2. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a team
B) a resource group
C) yourself
D) a business unit
E) a user

3. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?

A) All articles based on the deactivated template continue in the publishing process.
B) Unapproved and Draft articles based on the deactivated template are deleted.
C) All articles based on the deactivated template are disabled.
D) Draft articles based on the deactivated template are deleted. Published articles remain unchanged

4. In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A) assigning a different contract to the case
B) assigning a new owner
C) adding activities
D) creating notes

5. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)

A) scatter charts
B) multi-series charts
C) single-series charts
D) funnel charts

Solutions: