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WGU Courses and Certificates Operations-Management

Operations-Management

Exam Code: Operations-Management

Exam Name: WGU Operations Management (C215, VDC2)

Updated: Sep 03, 2026

Q & A: 72 Questions and Answers

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Competency 7: Forecasting- Forecast accuracy measures
- Quantitative forecasting methods (moving averages, exponential smoothing)
- Qualitative forecasting methods
Topic 2: Competency 6: Production Planning and Scheduling- Just-in-Time (JIT) and Kanban systems
- Master Production Schedule (MPS)
- Material Requirements Planning (MRP)
- Theory of Constraints (TOC)
- Aggregate planning
Topic 3: Competency 2: Quality Management- Malcolm Baldrige National Quality Award criteria
- Quality management philosophies (Deming, Juran, Crosby)
- Total Quality Management (TQM)
- Cost of quality (prevention, appraisal, internal/external failure)
Topic 4: Competency 4: Supply Chain Management- Inventory management
- Logistics and distribution
- Supply chain design and strategy
- Sourcing and procurement
Topic 5: Competency 5: Capacity Planning and Facility Layout- Location analysis and decisions
- Capacity planning strategies
- Facility layout types (process, product, cellular, fixed-position)
Topic 6: Competency 3: Process Improvement and Problem Solving- Six Sigma methodology
- Lean operations and waste elimination
- Plan-Do-Study-Act (PDSA) cycle
- Statistical Process Control (SPC)
- Cause-and-effect diagrams (fishbone diagrams)
Topic 7: Competency 1: Operations Management Fundamentals- History and evolution of operations management
- Operations strategy and competitive priorities
- Product and service design

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

A. A level aggregate plan
B. A hybrid aggregate plan
C. A chase aggregate plan
D. A modified sales and operations plan


Question 2

What do assignable causes of variation indicate?

A. A computer virus was found in the system.
B. Equipment was found to be out of control.
C. Out-of-control signals were found in the process.
D. Human resources found an operator was at fault.


Question 3

What is meant by "duration of the change"?

A. The fiscal impact of the change on the strategic plan
B. The length of time one expects to need the different level of capacity
C. The size of the change needed
D. The percentage of normal operating capacity


Question 4

How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers

A. Companies' workers demonstrate intrinsic values.
B. Companies are able to reduce waste.
C. Companies can participate when it is convenient.
D. Companies enhance workers' ability to perform.
E. Companies develop new ways to generate revenue.


Question 5

What is a key factor of a location analysis for a service company?

A. Proximity to customers
B. Effective capacity
C. Relations with community
D. Best operation level


Solutions:

Question 1
Answer: C
Question 2
Answer: C
Question 3
Answer: B
Question 4
Answer: B,E
Question 5
Answer: A

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