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Pegasystems Pega PCDC PEGAPCDC86V1

PEGAPCDC86V1

Exam Code: PEGAPCDC86V1

Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1

Updated: Aug 11, 2026

Q & A: 60 Questions and Answers

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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

SectionWeightObjectives
Engagement Policies12%- Policy Configuration
  • 1. Applicability rules
  • 2. Suitability rules
  • 3. Customer journeys
  • 4. Engagement strategies
  • 5. Eligibility rules
AI and Arbitration8%- Decision Prioritization
  • 1. Business value and weighting
  • 2. Propensity and adaptive models
  • 3. Prioritization formulas
  • 4. Action arbitration
Contact Policy and Volume Constraints13%- Contact Governance
  • 1. Contact policies
  • 2. Volume constraints
  • 3. Avoid customer overexposure
  • 4. Outbound communication limits
Next-Best-Action Concepts10%- Customer Engagement Fundamentals
  • 1. Define target populations
  • 2. One-to-one customer engagement
  • 3. Always-on outbound concepts
  • 4. Optimize customer value
Business Agility in Customer Engagement10%- Operational Excellence
  • 1. Offer lifecycle management
  • 2. Revision management
  • 3. Business operations processes
  • 4. Change management
Decision Strategies25%- Strategy Design
  • 1. Decision strategy components
  • 2. Adaptive analytics
  • 3. Credit risk and customer score strategies
  • 4. Aggregation components
  • 5. Filtering and prioritization
Channels10%- Channel Integration
  • 1. Real-time containers
  • 2. Web channel implementation
  • 3. Third-party channel integration
  • 4. Email channel configuration
Actions and Treatments12%- Action Management
  • 1. Configure web offers
  • 2. Configure outbound offers
  • 3. Define and manage actions

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. DRAG DROP
U+ Bank has decided to use the Pega Customer Decision Hub to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.


2. To access a property from an unconnected component, you use the____________.

A) customer-dot-property construct
B) dot-property value directly
C) component-dot-property construct
D) property value


3. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.


4. Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A) preview section from the email content editor
B) a list of customer email addresses from the Test Message tab
C) schedule an outbound run with a limited number of customers
D) a seed list from the Test Message tab


5. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?

A) Set the action availability to Never
B) Set the action availability to Within a defined time period
C) Set the action availability to Always
D) Set the action availability to Template


Solutions:

Question # 1
Answer: Only visible for members
Question # 2
Answer: C
Question # 3
Answer: Only visible for members
Question # 4
Answer: D
Question # 5
Answer: B

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