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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intangible Deliverables | 26% | - Change and adoption enablement - Culture and capability building - Stakeholder alignment - Governance and mindset |
| Topic 2: Leveraging Adjacent Roles and Skills | 19% | - Working with product and business teams - Leading cross-functional work - Integrating UX and technical perspectives - Collaboration with architects and designers |
| Topic 3: Tools and Artifacts | 23% | - Documentation and visualization - Strategy mapping and modeling - Design frameworks and methods - Decision-making tools |
| Topic 4: Value Design | 32% | - Context and innovation impact - Ethics and value alignment - Value measurement and outcomes - Strategic direction and rationale |
Salesforce Certified Platform Strategy Designer Sample Questions:
1. project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?
A) The hypothesis for the solution
B) The persona being designed for
C) The desired outcome
2. At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?
A) Dot voting lets everyone know what the leaders believe to be the right answers.
B) Dot voting is the fastest way to prioritize and make decisions.
C) Dot voting focuses conversation on a few ideas with the most importance to the group,
3. Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change What is one way the company can embed ethical use principles into its day to day work?
A) Journey Mapping
B) Quantitative Research
C) Consequence Scanning
4. Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?
A) Resourcing and budget
B) Outcome and bandwidth
C) Value and effort
5. Cloud Kicks has envisioned an omnichannel experience for its customers that lets them seamlessly move across devices and select from multiple communication channels when reaching out to the company. The strategy designer creates a go-to-market (GTM) strategy for this concept.
What is a core component of a successful GTM strategy?
A) Product value proposition
B) Test-driven development
C) Digital marketing plan
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |







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