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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings - Manage app approvals and app directory |
| Topic 2: Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
| Topic 3: Enabling Slack Success | 15% | - Create help channels for user support - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity |
| Topic 4: Security | 15% | - Monitor and audit workspace activity - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions |
| Topic 5: Channel & User Group Administration | 28% | - Configure channel management policies - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage user groups and channel permissions - Manage default channels and required channels |
| Topic 6: User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Manage user roles and admin roles |
| Topic 7: Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
Salesforce Certified Slack Administrator Sample Questions:
1. You're a Workspace Admin on the Slack Pro plan.
Your compliance team asks you to prevent users from creating free workspaces with their organization email addresses.
What should you recommend?
A) Ask your Org Owner to enable two-factor authentication (2FA).
B) Upgrade to the Slack Business+ plan, and enable Enterprise Key Management (EKM).
C) Stay on the Slack Pro plan, and enable domain claiming.
D) Upgrade to the Slack Enterprise Grid plan, and enable domain claiming.
2. You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.
Where can you find this information?
(Select the best answer.)
A) Workspace analytics dashboard
B) Message activity analytics
C) Org analytics dashboard
D) Analytics members dashboard
3. You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)
A) Create a new Social workspace, and make all the channels multi-workspace.
B) Create a new Social workspace, and move the relevant channels to that workspace.
C) Delete or consolidate some of the social channels since there are too many.
D) Delete social channels that have been inactive for more than 90 days.
4. You're a Workspace Owner on a Slack Business+ plan.
Your organization plans to expand Slack usage to the entire company of 4,000 people, and your security team wants workspace access restricted to company email addresses.
What is the most secure option for onboarding all 4,000 users into Slack?
(Select the best answer.)
A) Enable admins to invite their departments into the workspace so that new members are automatically added to the correct channels.
B) Integrate with a SAML-based identity provider (IdP) and SCIM API connector so that you can pre- provision members to the workspace.
C) Turn on Just-In-Time (JIT) provisioning and distribute an invite link that will allow those with the link to join the workspace.
D) Enable email signup so that those with an approved company email address can join by clicking your workspace's sign-up link or entering their email on the sign in page.
5. Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?
A) Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.
B) The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.
C) The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.
D) Cortez will not be able to deactivate Camdin's account; only the Primary Owner can deactivate a Workspace Owner.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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