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Microsoft MB2-632 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Microsoft Dynamics CRM Concepts | 34% | - Customer-Centered View and Navigation - Microsoft Dynamics CRM for Outlook Integration - Multi-Language and Multi-Currency Support - Understanding Microsoft Dynamics CRM Software |
| Service Scheduling | 14% | - Defining and Scheduling Services - Resource and User Management - Service Scheduling Life Cycle |
| Sales Management | 18% | - Lead and Opportunity Management - Product Catalog Management - Quote, Order, and Invoice Processing |
| Marketing Automation | 16% | - Campaign Planning and Creation - Campaign Management and Response Tracking - List Management |
| Service Management | 18% | - Knowledge Base Administration - Contract and Case Management - Queue Management |
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