IBM Information Management Front End Tools and Processes : C2090-045

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IBM Information Management Front End Tools and Processes Sample Questions:

1. When does a PMR need to be re-entitled?

A) When the customer cannot speak English.
B) When customer's telephone number is changed.
C) When the product compid is changed.
D) When you find an APAR for the customer's problem.

2. What is the purpose of the Owner ID field in a OneTeam PMR?

A) allow BE to find customer contract number
B) identify APAR number
C) clearly identifies the BackEnd (BE) PMR owner
D) clearly identifies the FrontEnd PMR owner

3. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
B) The engineer must take Ownership and then contact the customer.
C) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
D) The engineer must Code CT in the PMR and send the PMR to the work queue.

4. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) open an Enhancement Request for each product in the portfolio
B) close the PMR adding NCDNS in the header to indicate non-problem PMR
C) contact the Country On-Site services team advising of the opportunity
D) raise a new PMR for each application and environment and requeue appropriately

Solutions: