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ITIL Foundation Certification - IT Service Management : ITIL-Foundation

ITIL-Foundation

Exam Code: ITIL-Foundation

Exam Name: ITIL Foundation Certification - IT Service Management

Updated: Sep 09, 2026

Q & A: 325 Questions and Answers

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Business level objectives for ITIL 4 Foundation JPN Exam

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Objective of ITIL 4 Foundation JPN Exam

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ITIL ITIL-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: The Four Dimensions of Service Management15%- Four Dimensions
  • 1. Value Streams and Processes
  • 2. Information and Technology
  • 3. Partners and Suppliers
  • 4. Organizations and People
Topic 2: The ITIL Guiding Principles14%- Guiding Principles
  • 1. Start Where You Are
  • 2. Focus on Value
  • 3. Think and Work Holistically
  • 4. Progress Iteratively with Feedback
  • 5. Optimize and Automate
  • 6. Collaborate and Promote Visibility
  • 7. Keep It Simple and Practical
Topic 3: Key Concepts of Service Management10%- Service Management Concepts
  • 1. Organizations, Service Providers and Consumers
  • 2. Service Relationships
  • 3. Products and Services
  • 4. Value and Value Co-creation
Topic 4: The Service Value Chain17%- Value Chain Activities
  • 1. Design and Transition
  • 2. Improve
  • 3. Deliver and Support
  • 4. Engage
  • 5. Plan
  • 6. Obtain/Build
Topic 5: ITIL Management Practices29%- Service Management Practices
  • 1. Monitoring and Event Management
  • 2. Service Desk
  • 3. Problem Management
  • 4. Incident Management
  • 5. Service Request Management
  • 6. Change Enablement
  • 7. Service Level Management
- General Management Practices
  • 1. Information Security Management
  • 2. Supplier Management
  • 3. Relationship Management
  • 4. Continual Improvement
Topic 6: The ITIL Service Value System15%- Service Value System Components
  • 1. Governance
  • 2. Guiding Principles
  • 3. Continual Improvement
  • 4. Practices
  • 5. Service Value Chain
ITIL-Foundation Related Exams
ITIL-Foundation-Deutsch - ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)
Related Certifications
ITIL 4
ITIL Practitioner Certification
ITIL 4 Managing Professional
ITIL Foundation Level
ITIL Foundation Certification
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