EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch

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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche ZWEI der folgenden Aussagen werden am stärksten mit dem Leitprinzip „Optimieren und Automatisieren“ in Verbindung gebracht?
1. Es ist wichtig zu beurteilen, welche Kommunikationsmethode für jeden Stakeholdertyp geeignet ist.
2. Beim Entwurf komplexer Systeme sollte verstanden werden, wie die einzelnen Komponenten miteinander in Beziehung stehen.
3. Organisationen sollten prüfen, ob die Technologie die Effizienz manueller Prozesse verbessern könnte.
4 Bei der Bewertung der Auswirkungen potenzieller Verbesserungen ist es wichtig, die Ziele der Organisation zu verstehen.

A) 2 und 3
B) 3 und 4
C) 1 und 4
D) 1 und 2

2. Welches ITIL-Konzept hilft einer Organisation, gute Entscheidungen zu treffen?

A) Leitprinzipien
B) Praktiken
C) Service-Wertschöpfungskette
D) Vier Dimensionen des Servicemanagements

3. Was definiert die Anforderungen an einen Dienst und übernimmt die Verantwortung für die Ergebnisse der Dienstnutzung?

A) Ein Kunde
B) Ein Konfigurationselement (CI)
C) Ein Benutzer
D) Ein IT-Asset

4. Welche Dimension umfasst ein Workflow-Management-System?

A) Wertströme und Prozesse
B) Organisationen und Personen
C) Partner und Lieferanten
D) Information und Technologie

5. Was ist ein Ergebnis der Anwendung des Leitprinzips „Iterativer Fortschritt mit Feedback“?

A) Die Fähigkeit, Fehler früher zu erkennen und darauf zu reagieren
B) Den aktuellen Zustand verstehen und erkennen, was wiederverwendet werden kann
C) Die Wertwahrnehmung des Kunden verstehen
D) Standardisierung von Praktiken und Dienstleistungen

Solutions: