Oracle B2B Service 2021 Implementation Essentials : 1Z0-1064-21

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question 1

Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Severities
B. Manage Service Request Resolutions
C. Manage Service Request Status Values
D. Manage Service Request Products
E. Manage Service Request Queue
F. Manage Service Request Categories

Question 2

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. also synchronizes userIDs and passwords between DCS and Engagement Cloud
B. is required for every DCS instance
C. is real time
D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

Question 3

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It does not require matching passwords between Engagement Cloud and DCS.
B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C. It is configured exclusively via the Engagement Cloud Security Console.
D. It enablesanonymous users to search the DCS knowledge base.

Question 4

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management article links
B. Product and category filtering
C. Default timezone
D. Default notification preferences
E. Service request links
F. Default communication preferences
G. Knowledge management language locales
H. Default chat channel preferences

Question 5

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales
B. allows use of a simpler hierarchy
C. requires less work and effort
D. allows the display of a product hierarchy specifically for service purposes

Solutions: