SAP Certified Application Associate - SAP Service Cloud 1811 : C_C4C14_1811

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A) Sales Order
B) Visit
C) Service ticket
D) Installed base

2. What is the correct sequence of steps for the process when creating tickets?

A) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
B) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
C) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
D) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates

3. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.

A) The define exceptions steps is disabled.
B) More than one set of territory rules become active.
C) The system uses the first rule that applies when making territory assignments.
D) Additional fields become available for territory determination.

4. What can you do to give the business user access to the Territory Management work center?

A) Assign the employee to the organizational structure
B) Create a new business role with the work center and assign it to the business user
C) Assign the business user to a territory
D) Use business scoping for the authorization of Territory Management

5. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In Service and Social General Settings under the Administrator work center
B) In General Settings under the Administrator work center
C) In integration under the Business Configuration work center
D) In Fine-Tuning under the Business Configuration work center

Solutions: