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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
SAP Certified - SAP Field Service Management Sample Questions:
1. How can Master Data be created and maintained in FSM?
There are three correct answers.
A) By bulk upload with the Data Loader
B) By integration with back-end systems
C) Manually in the Master Data module
2. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
A) Offering a hybrid model with SAP Cloud ERP Private
B) Implementing enhanced cybersecurity measures
C) By offering free training sessions
D) Using existing marketing strategies
E) Reducing customer support interactions
3. How do validated partners qualify for expert status?
There are three correct answers.
A) By completing RISE projects with significant innovation
B) By exceeding standard marketing metrics
C) By achieving an ACV over EUR 550,000 in the last 24 months
D) By maintaining over 80% Clean Core Quality Gates accepted
4. Which of the following features are part of company configuration?
There are four correct answers.
A) Screen configuration
B) Company settings
C) Password policy
D) Service workflows
E) Admin policy groups
F) Custom translations
5. What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
A) Heavy customization
B) The need for rapid market expansion
C) The need for a proven implementation framework
D) Developing a global workforce
E) Navigational support to mitigate complexity
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A | Question # 3 Answer: A,C,D | Question # 4 Answer: A,B,D,F | Question # 5 Answer: C,E |
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