Oracle B2B Service 1Z0-1064-21

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 1,2,3,4
B) 3,2,4,1
C) 2,4,3,1
D) 1,3,2,4

2. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) nothing (DCS applications are always available to all users.)
B) a single "publish" action to complete the task
C) moving the application to Staging and subsequently to Production status
D) system administrator approval

3. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) The scheduledprocess has not been set up.
B) The Starts When criteria of the milestones is not True.
C) No default coverages are set up.
D) Entitlement rules are not valid for the service request.

4. Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
B) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
C) TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
D) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

5. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A) Disable the anonymous access option in your DCS application.
B) Configure your self-registrations so that they are automatically approved.
C) Configure the self-registrations to restrict registration to only existing Contacts.
D) Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.

Solutions: