Apple ACMT 9L0-010

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Apple Macintosh Service Certification Sample Questions:

1. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Look for cracks, dents or scratches on the exterior of the system
B) Check for any unusual odors coming from the system, which might indicate spill damage
C) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
D) Connect the system to external speakers to check for sound output
E) Open the hard disk drive to check for scratches or dust inside

2. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty optical drive
B) Faulty LCD panel
C) Faulty power supply
D) Faulty video card

3. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A) Remove the battery.
B) Install the battery cover.
C) Remove the thermal module.
D) Remove the hard drive.

4. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Unlock all drive module bays.
B) Remove all drive modules from the Xserve.
C) Remove the Xserve from its rack.
D) Press the System Identifier button.

5. Which of following is not a good step to take when working onsite on computer?

A) Check the polarity of the grounded power outlet.
B) Use a grounded ESD mat.
C) Place part on the floor.
D) Wear a grounded ESD wrist strap.

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