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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Applications | 5% | - Evaluate and isolate application issues in OS X |
| Topic 2: Time Machine | 5% | - Understand Time Machine features and benefits - Apply Apple-recommended troubleshooting procedures for Time Machine |
| Topic 3: File System | 5% | - Evaluate and isolate file system problems |
| Topic 4: Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Topic 5: Networking | 5% | - Configure and set up Apple wireless networks for client access - Evaluate wired and wireless network connectivity problems |
| Topic 6: Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Topic 7: Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Topic 8: Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Topic 9: Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Topic 10: Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Topic 11: Installation | 5% | - Evaluate and isolate OS X installation problems |
| Topic 12: Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Topic 13: iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Topic 14: Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Topic 15: Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
Apple OS X Yosemite Troubleshooting Sample Questions:
Question #1
Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?
A. The iMac (Early 2009) does not support AirDrop.
B. OS X Yosemite cannot AirDrop with OS X Mountain Lion.
C. On the MacBook Air, Randall must first click "Don't see who you're looking for?'
D. AirDrop does not support files larger than 5GB.
Question #2
Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?
A. Apple Hardware Test
B. Apple Diagnostics
C. System Information
D. Activity Monitor
Question #3
Select the key combinations used to access the Recovery System and Internet Recovery. SELECT TWO.
A. Command-I-R
B. Command-Option-Shift-R
C. Command-R
D. Option-Command-R
E. Command-Shift-I
Question #4
Which of the following folders contains resources required by the operating system?
A. /Library
B. /Sites
C. /Public
D. ~/Library
E. /System
Question #5
John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve signal range. What troubleshooting step should Jhon try first?
A. Verify that both devices are connected to a Wi-Fi network using WPA2 security.
B. Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
C. Reset Network Settings on iPhone.
D. Verify that both devices are connected to the same Wi-Fi network.
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: B | Question #3 Correct Answer: C,D | Question #4 Correct Answer: E | Question #5 Correct Answer: C |







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