HP HP Sales Certified HP2-H65

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question 1

Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A. HP Cirrus
B. HP Support Center
C. HP Sales Central
D. HP Cross Sell Solution

Question 2

A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A. extend with Post-Warranty Care Pack
B. propose Accidental Damage Protection
C. protect new hardware with different HP Services
D. extend with a standard or custom service contract

Question 3

Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A. Next Business Day onsite + Labeling and Tagging
B. Deinstallation + Image load + Installation services
C. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
D. Installation services + Labeling and Tagging + Data and Device Security

Question 4

What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)

A. receive notifications of your customer's service renewal
B. offer installment payment terms based on customer requirements
C. track registered services
D. place an order to purchase an existing quote
E. register services

Solutions: